We completely understand the initial hesitation in having a credit card on file for monthly automatic charges. However, we wanted to share some information about our experience with our lawn company in Bluffton, SC, and our previous payment process, which involved receiving payments by check, cash, Venmo, CashApp, Zelle, PayPal, etc. You name it, we accepted it.
In the past, we would send invoices on the 15th of the month, but we would often not receive payment for a month, which led to inefficiencies in our system. We had to drive to the bank to deposit checks or cash but also had to manually post each check or payment to the customer’s account, which took up valuable administrative time and subjected us to human error. This process was especially cumbersome when we received a check after each service, as it required us to manually enter EACH payment into our system.
We understand your preference to give payment after each service, but we have found that this process also involves manual entry and the potential for errors. There were times checks got lost; or deposited (but not posted to the account); or posted to the account (but not deposited). You can imagine the administrative time that ate up financially to research in both the bank and our system.
We have, therefore, decided to streamline our payment process by requiring customers to have a debit or credit card on file to be charged on the 1st of the month automatically. We will cover the credit card processing fees to make this process as cost-effective as possible.
We want to assure you that we are not asking for payment in advance. Instead, we want to have a payment method on file that can be charged automatically for services that you have already received and at the price that you agreed to. Using a credit card will also provide you with the added security and piece of mind of being able to dispute any charge if there is an issue with our services.
We are excited to introduce this new process, which we believe will simplify things on your end and protect us from any potential payment issues. If you have any questions or concerns regarding payments, please do not hesitate to reach out to us.